Backbase Unveils Intelligence Fabric to Unlock AI Productivity Gains for Banks
Backbase Unveils Intelligence Fabric to Unlock AI Productivity Gains for Banks
In a groundbreaking announcement, Backbase has revealed the launch of the Intelligence Fabric layer, a powerful set of data and AI infrastructure embedded in the Engagement Banking Platform. This innovation is set to revolutionize how banks leverage data and AI to drive significant productivity gains in customer servicing and sales operations.
The introduction of Agentic AI capabilities will enable banks to implement AI Agents that enhance customer journeys by leveraging cross-bank data and real-time interpretation. These AI Agents have the potential to transform customer workflows and processes, ultimately reducing labor spend on operations such as sales, marketing, customer service, and compliance.
The Intelligence Fabric integrates with Backbase’s Grand Central platform, providing a unified source of truth for banks by consolidating data from various sources. This democratized data accessibility allows banks, partners, and vendors to leverage the platform’s capabilities.
Backbase is prioritizing AI-Agent capabilities for conversational banking, customer lifetime orchestration, advanced financial insights, and AI-augmented customer support. These use cases aim to enhance customer engagement, increase product holding per customer, provide actionable insights, and improve customer support experiences.
Thomas Fuss, Chief Technology Officer at Backbase, emphasized the game-changing nature of the Intelligence Fabric for the banking industry. With native AI capabilities embedded in the platform, banks can seamlessly combine data, create event-driven systems, and develop AI-agents while maintaining control over compliance requirements.
The unveiling of the Intelligence Fabric marks a pivotal moment in Backbase’s mission to empower banks with scalable data and AI capabilities. This innovation is poised to reshape the banking landscape and drive efficiency and customer-centric experiences in the industry.
