Alchemer enhances businesses’ ability to comprehend and respond to audience emotions and insights with unmatched scale and speed.


Introducing Alchemer Pulse: Analyzing Open Text Feedback for Actionable Customer Insights

Alchemer, a global leader in customer feedback management, has just announced the launch of Alchemer Pulse, a powerful AI-driven solution designed to summarize and analyze open text feedback from customers. This innovative tool is set to revolutionize the way businesses understand their audience and drive actionable insights that can directly impact business results.

For years, analyzing open text feedback has been a challenge for organizations, requiring manual tagging and sorting of each response. However, with Alchemer Pulse, companies can now instantly turn qualitative feedback into trackable insights, allowing them to analyze and act on customer feedback faster than ever before.

John Pimm, COO of International Research Consultants, praised Alchemer Pulse for its ability to deliver results in minutes rather than days. By empowering organizations to uncover ideas and concepts that may not have been captured through traditional surveys, Alchemer Pulse is changing the game for customer experience professionals, marketers, product managers, and market researchers.

With the support of Chattermill, a leading CX intelligence platform, Alchemer Pulse is able to harness the power of AI to analyze free-form customer feedback from various sources and present results in streamlined dashboards. This strategic partnership with Chattermill underscores Alchemer’s commitment to providing its customers with the most advanced tools for understanding and acting on customer feedback.

Overall, Alchemer Pulse represents a significant milestone in the field of customer feedback management, offering businesses a unique opportunity to gain valuable insights and drive meaningful business results. With its focus on innovation and customer-centric solutions, Alchemer continues to set the standard for excellence in the industry.

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