Genetec Launches Operations Center for Physical Security Operations

Genetec, a leading provider of physical security solutions, has recently launched Operations Center, a cloud-based work management solution that is set to revolutionize the way security professionals manage their tasks. This new offering is available as part of Security Center SaaS or as a standalone product, catering specifically to the needs of security operations teams.

Addressing the common challenges faced by security operations teams, Genetec Operations Center integrates security dispatching, work ticketing, and activity tracking into a single platform. This unified approach allows users to manage tasks more effectively, maintain real-time visibility of their operations, and collaborate seamlessly across teams.

Christian Morin, Vice President of Product Engineering at Genetec, highlighted the importance of providing security professionals with the necessary tools for effective performance. Operations Center was developed in close collaboration with security professionals to break down silos and enhance security operations, enabling them to work more efficiently and collaborate effectively across the organization.

Clients like Brigham Young University have already witnessed the positive impact of Operations Center on their security divisions. By using the platform, they have greatly improved communication, fostered better collaboration, and facilitated valuable knowledge sharing across their entire security team.

Operations Center offers a comprehensive solution for managing resources and assets, with customizable boards for visually representing workflow stages and ensuring real-time collaboration. Supervisors can track individual incidents, monitor team performance, and access key performance indicators through the mobile app, streamlining decision-making and driving continuous efficiency improvements.

Overall, Operations Center is designed to meet the unique needs of any organization, offering scalability, adaptability, and privacy by design. With its intuitive interface and robust features, this solution is set to elevate the standard of physical security operations in the industry.