ServiceNow Launches Knowledge 2024, Introducing AI-Powered Innovations for Enterprises Globally – Intelligent CIO Middle East


ServiceNow Knowledge Conference 2024: Innovations Powering AI-Driven Transformation

ServiceNow, the leading AI platform for business transformation, has kicked off its annual Knowledge conference in Las Vegas with groundbreaking innovations aimed at driving AI-driven transformation for businesses worldwide.

The company has introduced new GenAI capabilities in Now Assist that promise to boost productivity, accelerate cost savings, and foster innovation at scale for customers and employees. Additionally, ServiceNow unveiled purpose-built automation solutions for the Now Platform that aim to streamline experiences across enterprises. The company also revealed expanded strategic partnerships that are expected to deliver new solutions and expertise to enhance customer value and opportunities.

These announcements come on the heels of ServiceNow’s strong performance in the last quarter, showcasing the company’s commitment to innovation and operational excellence. During the ServiceNow Financial Analyst Day on May 6, the company reiterated its ambitious goals of reaching $11 billion in revenues by 2024 and over $15 billion by 2026.

ServiceNow’s Chairman and CEO, Bill McDermott, expressed excitement about the new AI-powered era and the opportunities it presents for customers and partners. With GenAI embedded into the Now Platform, customers can leverage out-of-the-box intelligence for enterprise workflows, optimizing their operations and decision-making processes.

The company also introduced new features like Now Assist for Strategic Portfolio Management, which facilitates strategic decision-making by analyzing customer feedback and requests. Moreover, ServiceNow unveiled automation solutions designed to enhance collaboration and efficiency across organizations.

Furthermore, ServiceNow highlighted its next-generation partner ecosystem, showcasing new partnerships with industry leaders like Genesys, Fujitsu, and Infosys. These collaborations aim to accelerate digital transformation for customers and deliver tailor-made solutions that maximize value and platform innovation.

Overall, ServiceNow’s innovations at the Knowledge conference are set to revolutionize the way businesses harness AI for transformation, signaling a new era of growth and opportunity in the industry.

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