TCS and Google Cloud Strengthen AI Innovation with Launch of Gemini Experience Center in Kolkata

MUMBAI, July 16, 2026 — Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, has inaugurated the Consumer Business Group (CBG) Gemini Experience Center (GEC) in Kolkata, India. This center is designed to showcase AI-driven innovations tailored to the needs of consumer businesses, leveraging Google Cloud and Google’s Gemini models.

Expansion of Gemini Experience Centers

With the launch of the CBG GEC in Kolkata, TCS now operates three Gemini Experience Centers in India. The other two centers are located at the Chennai Retail Innovation Lab and the Bengaluru BFSI Innovation Lab, each tailored to meet industry-specific innovation and transformation needs. By the end of 2026, TCS aims to establish a total of 10 GECs globally, including four in India. This expansion underscores TCS’s commitment to enhancing its global innovation footprint and its strategic focus on collaborating with hyperscalers to facilitate the next phase of AI-enabled transformation.

Implications for AI Adoption in Consumer Businesses

Shivir Chordia, Director of Partnerships, India, Google Cloud, emphasized the significance of this collaboration, stating that the differentiated industry solutions built with Gemini are enabling customers to realize business value more rapidly. The launch of the Gemini Experience Center in Kolkata is seen as a pivotal step in accelerating the adoption of agentic AI, empowering consumer businesses to co-create, test, and scale next-generation innovations.

Murali Ramanathan, CTO of the Consumer Business Group at TCS, noted that the collaboration with Google Cloud has consistently aimed at translating AI and next-generation technologies into tangible business value. The Kolkata center extends this partnership by providing a dedicated environment for consumer businesses to co-create, test, and scale AI-led offerings. This initiative reflects TCS’s commitment to empowering enterprises globally to unlock the full potential of AI-led transformation.

Role of the CBG GEC in Business Transformation

The CBG GEC in Kolkata is poised to play a critical role in transitioning AI adoption in consumer businesses from prototype development to production-grade solutions. Utilizing the TCS Human+AI Autonomy model, the center will enable organizations to co-create solutions built with Gemini, addressing evolving needs across various sectors, including retail, consumer packaged goods (CPG), and travel, tourism, and hospitality (TTH).

This center will function as an innovation hub, allowing customers to experience agentic AI-enabled innovations through immersive demonstrations and co-innovation workshops. It will serve as a platform for industry leaders and partners to showcase offerings that enhance digital experiences, strengthen operations, and accelerate time-to-market across consumer businesses. TCS plans to leverage its extensive sectoral domain expertise and forward-deployed engineering to facilitate transformation across customer engagement, operations, and commerce using agentic AI-enabled architectures.

AI-Enabled Offerings at the CBG GEC

The TCS CBG GEC in Kolkata features a comprehensive portfolio of AI-enabled offerings aimed at driving operational excellence across enterprise functions. Key offerings include:

• Store Operations: A suite of AI-enabled solutions designed to improve in-store and frontline operations, addressing planogram effectiveness, knowledge companion capabilities, and asset maintenance.

• Supply Chain Management: Solutions for effective supply chain management, including cognitive visual receiving, supplier onboarding, agentic supplier contract management, and intelligent invoice processing to enhance efficiency and accuracy.

• Omni-channel Retail: Solutions that span key functions in omni-channel retail, such as supplier engagement, product onboarding, and intelligent hybrid search to strengthen omni-channel performance.

• Customer Service: Unified contact center solutions along with HR and talent acquisition capabilities.

TCS has developed 3,000 industry-and context-aware AI agents with Gemini Enterprise, which integrate seamlessly into customer environments, including specialized agents for CPG, retail, travel, transportation, and hospitality.

Commitment to Co-Creation and Innovation

Through this collaboration, TCS reinforces its commitment to driving agentic AI-enabled innovation and co-creating next-generation consumer business offerings tailored to evolving customer needs. TCS will utilize generative AI, advanced analytics, and immersive technologies to deliver enhanced digital experiences, improve operations, and accelerate time-to-market for clients globally.

For further insights on this development, refer to the original reporting source: themainstream.co.in.

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