Embracing the Future: How ServiceNow University is Pioneering a New Era of Learning

In a rapidly evolving workplace shaped by technological advancements, ServiceNow has taken a significant step toward redefining education and professional development through its innovative initiative, ServiceNow University. This groundbreaking platform not only focuses on skill-building but also fosters a transformative educational experience for learners across the globe.

A Vision of Human Transformation

At the helm of this initiative is Jacqui Canney, Chief People and AI Enablement Officer at ServiceNow. Canney envisions ServiceNow University as more than just a learning platform; it symbolizes a broader ambition for a human renaissance in the age of artificial intelligence. “We have an opportunity to unleash a human renaissance by helping our people reach their full potential,” she explains. “The speed of change necessitates a learning approach that emphasizes not just what skills are needed, but also how people learn in the flow of their work.”

In an era where traditional learning models often fall short, particularly in their one-size-fits-all approach, ServiceNow University seeks to create a personalized educational journey. This ambiance promotes risk-taking and experimentation—a crucial component for anyone looking to thrive in a volatile job market.

Tailored Learning Experiences

Unlike many static learning environments, ServiceNow University opens the door to a dynamic, tailored toolkit designed to unlock the full potential of every learner. By integrating cutting-edge AI with the science of play, the platform fosters an environment conducive to continuous growth. It invites users to move beyond their comfort zones, exploring new skills alongside their existing knowledge.

ServiceNow University is inclusive, reaching not only employees but also clients and partners within the expansive ServiceNow ecosystem. This interconnectedness emphasizes the platform’s mission: to equip learners with the skills necessary to make meaningful contributions in their respective fields.

The Urgent Need for Upskilling

As highlighted in an impending research report from ServiceNow and Pearson, the sweeping changes brought about by agentic AI are set to disrupt millions of jobs across various sectors. Over 8 million roles in the U.S. alone are expected to transform due to these advancements. With such rapid evolution, the demand for skill-building and upskilling becomes urgent.

According to Jayney Howson, Senior Vice President of Global Learning and Development at ServiceNow, it is imperative for leadership to address this learning imperative. “ServiceNow University is uniquely positioned to help leaders rise to this challenge,” she notes, emphasizing the platform’s flexibility to cater to unique learning journeys and evolving professional needs.

A Curriculum Built for the Future

ServiceNow University does not just offer traditional educational modalities. It is a fresh take on learning that invites individuals to engage with both human and technical skills holistically. The curriculum is expansive, comprising numerous bite-sized modules tailored for varied skill levels. This ensures that the information is not only accessible but also easily retainable, preparing learners for the generic and niche demands of a technology-driven landscape.

Key features include:

• Free and Gamified Learning: Learners can access hundreds of on-demand courses and hands-on assessments, earning badges and points that promote personal development and career advancement.

• AI-Powered Unified Profiles: This unique feature consolidates a learner’s skills and achievements in one place, creating a personalized "University of You" that encourages engagement and progress.

• Comprehensive Learning Curriculum: A vast array of content helps learners adapt to the accelerating pace of technological change, particularly through pathways focused on AI literacy and application.

Empowering Communities

Moreover, ServiceNow University strengthens the company’s existing RiseUp initiative, which serves to empower underrepresented and underserved communities. By increasing access to technology and educational opportunities, RiseUp is dedicated to creating meaningful career pathways in tech, aligning perfectly with the overarching goals of ServiceNow University.

As ServiceNow aims to reach 3 million learners by 2027, it is clear that the organization is committed to a future where learning is not a linear line but a dynamic journey.

Conclusion

ServiceNow University stands at the crossroads of technology and human potential, crafting a space where both individuals and organizations can thrive amidst the challenges of a changing work environment. As Jacqui Canney aptly puts it, this initiative is not simply about acquiring skills: it’s about reimagining the possibilities for the workforce of tomorrow.

With a firm commitment to enabling holistic growth and shared success, ServiceNow University represents a significant leap forward in the mission to empower individuals and reshape the modern landscape of work and learning.