Westcon-Comstor Expands Support Services for Zscaler Partners
Westcon-Comstor has announced its enhanced support services specifically tailored for channel partners collaborating with Zscaler. This initiative underscores the company’s aim to foster growth among partners and facilitate the scaling of vendors’ ecosystems across the EMEA region, encompassing Europe, the Middle East, and Africa.
A Strategic Partnership
Westcon-Comstor’s alliance with Zscaler is a significant part of its service offerings. Recently, the company unveiled the ‘Z-Strike’ business unit, dedicated exclusively to bolstering collaboration and fostering intelligent growth for partners associated with both Zscaler and CrowdStrike.
Launch of the Westcon MSSP for Zscaler Programme
The distributor has also rolled out the Westcon MSSP for Zscaler Programme, which complements its existing service structure. This new initiative is particularly beneficial for managed security service providers (MSSPs) and authorized Zscaler partners. It equips them with the necessary tools to assist small and mid-sized businesses more efficiently, simplifying transactions and expediting the onboarding process.
This new program ensures that partners have the flexibility they need to scale their operations effectively.
Comprehensive Support Model
With a focus on thorough support, Westcon-Comstor has implemented an end-to-end support model that includes both Level 1 and Level 2 assistance. This model is designed to streamline troubleshooting and escalation processes, ensuring that Zscaler partners have a single point of contact for their support needs. Such a structured approach helps in minimizing complexities while enhancing the quality of service delivered to customers.
Commitment to Partner Success
Martin Flensburg, Vice President of Services Delivery and Go-To-Market in Europe at Westcon-Comstor, emphasized the importance of these initiatives. “We are dedicated to providing distribution-led support,” he explained. “This enables partners to concentrate on achieving top-notch security outcomes for their customers while allowing vendors to expand their services through partner channels.” He highlighted that integrating Westcon’s services into Zscaler’s support processes not only simplifies operations but also adds considerable value to both partners and vendors.
Strengthening the Zscaler Ecosystem
Anthony Torsiello, Senior Vice President of Global Partner Ecosystem at Zscaler, acknowledged the impact of Westcon-Comstor’s extended services model. He noted, “Westcon-Comstor’s role as a strategic distribution partner reflects our strong collaboration and mutual dedication to propelling partner success.” Torsiello pointed out that by aligning operations and investing in scalable support capabilities, Westcon is instrumental in broadening the reach of the Zscaler platform throughout EMEA, enabling partners to offer more cohesive security solutions to their shared customer base.
Conclusion
The dedication from Westcon-Comstor towards improving partner support and operational efficiencies in the Zscaler ecosystem stands out as a vital stepping stone for channel partners. As the landscape of managed services evolves, such integrative initiatives are essential for success in the competitive cybersecurity market. Through enhanced collaboration, partners are better positioned to deliver integrated security solutions that meet the diverse needs of their clients, ultimately fostering trust and facilitating growth in the region.
